Refund policy
December Cancellation Policy
From the 14th December until the 2nd January we are unable to accept any customer request to cancel or amend delivery dates/times for any orders once they have been accepted and confirmed. We produce the majority of our products to order and to meet the high level of demand during this period we have no flexibility to amend orders once committed. Further to this, we're unable to make amendments to hamper contents in December.
Please bear with our customer care team who are working incredibly hard to process all enquiries. Please allow up to 48 hours for the team to get back to you.
If You Are Dissatisfied
We are committed to offering customers the very best service and the highest quality products.
Please note that you must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.
If you have received your ordered items and are not entirely happy, we will endeavour to find a satisfactory solution for you as customer service is paramount to us. At our sole discretion, we may offer a replacement, refund or credit for your order.
Unfortunately, we are unable to accept the return of any products delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a John Howe Turkeys credit to the value of the goods that have fallen short of your expectations or a partial or full refund.
On occasion, we may request the return of the goods for inspection, but John Howe Turkeys will cover the delivery cost when a receipt for delivery is presented up to a maximum of £15.
Please take extra care to read the care instructions included on the box with your order, as we cannot accept items for a refund or exchange if they have been damaged due to incorrect handling or incorrect temperature storage by the customer.